Agreement between Customer and HotelMaven LLC

Welcome to the HotelMaven.com website (the "Website"). This Website is provided solely to assist customers in gathering travel information, determining the availability of travel-related goods and services, making legitimate reservations or otherwise transacting business with travel suppliers, and for no other purposes. The terms "we", "us", "our" and "HotelMaven.com" refer to HotelMaven LLC., an Arizona limited liability company. The term "you" refers to the customer visiting the Website and/or booking a reservation through us on this Website, or through our customer service agents.

Booking with us is offered to you conditioned upon your acceptance without modification of all the terms, conditions, and notices set forth below (collectively, the "Agreement"). By accessing or using this Website in any manner, you agree to be bound by the Agreement. Please read the Agreement carefully, as it contains important information about limitations of liability. If you do not accept all of these terms and conditions, please do not use this Website or book through our agents. Be sure to return to this page periodically to review the most current version of the Agreement. We reserve the right at any time, at our sole discretion, to change or otherwise modify the Agreement without prior notice, and your continued access or use of this Website signifies your acceptance of the updated or modified Agreement.

USE TERMS & CONDITIONS

Pre-paid Hotel Reservations

When you make a prepaid booking, you agree to allow us to facilitate the reservation on your behalf with our hotel suppliers, which includes making payment arrangements. You agree that your payment method will be charged for the Total Reservation Price.

The room rate that is visible to you on HotelMaven.com, through our concierge, or our internal booking software is inclusive of the Supplier Room Rate and Our Service Fee. Taxes and Recovery Fees include Tax Recovery Charges, Merchant Fees, and Taxes on Our Service Fees.

Total Reservation Price

The total reservation price that you agree to is a combination of our Supplier Room Rate, Our Service Fee, Tax Recovery Charges, Merchant Fees, and where applicable, Taxes on Our Service Fees.

Supplier Room Rate

This is the pre-negotiated room rate that our suppliers provide to us.

Our Service Fee

Our service fee is the fee that we charge you for facilitating the reservation on your behalf.

Tax Recovery Charges

Taxes recovery charges are a recovery of the estimated taxes that HotelMaven LLC pays to the hotel supplier for your booking. This may include sales and use tax, room tax, occupancy tax, excise tax, value added tax, etc. HotelMaven LLC does not act as co-vendors with our hotel supplier partners. The hotel supplier is responsible for submitting taxes to the proper jurisdiction.

HotelMaven LLC and partners do not collect taxes on your stay. The amount of taxes and recovery charges that we charge you may be different from the actual amount that we pay the hotel supplier. In the event that there is an excess over what is actually paid by the hotel supplier, you agree that we will retain the difference as a service fee. We agree that in the event that there is a shortfall in what the hotel supplier actually pays, that you will owe nothing more than the originally agreed upon amount listed in your Total Reservation Price.

Merchant Fees

Merchant fees are the cost that credit card issuers charge us to process your credit card. These fees vary depending on the credit card issuer and type of card (credit, debit, rewards, etc.)

Taxes on our Service Fees

Some jurisdictions charge additional taxes on our services fees. When that happens, we include the cost of those taxes in the Tax Recovery Charges.

Cancellation and Refund Policy

We do not charge fees for cancellation however if we incur a fee from the property, we will pass that on to you. Each property or supplier determines the cancellation policy which will vary based on your booking. If you request to cancel your reservation during the cancellation period, we will refund your booking back to the original form of payment.

Cancellation Request Outside Cancellation Period

If you request to cancel all or part of your reservation after the cancellation period has passed, we will proceed in accordance with the cancellation terms of your booking. Your refund may be reduced by any fees that we are charged by the property in conjunction with the cancellation. We will contact the supplier on your behalf in order to attempt to minimize the cancellation fees. HotelMaven LLC, its partners, suppliers, and vendors make no guarantee that the supplier or hotel will agree to reduce or eliminate the cancellation fees.

Additional Hotel Fees

Some hotels charge additional fees that are not included in the price that you pay us. These fees include any applicable charges for optional incidentals (such as parking, telephone calls, food, pet fees, or entertainment), regulatory surcharges, hotel service fees, and resort or spa fees. The hotel may charge these fees at check-in or upon check-out. When provided by the supplier, these fees will be listed in your voucher.

Payment

Your method of payment is charged the total cost at the time of purchase. Room availability and prices are not guaranteed until full payment is received.

Supplier Rules and Restrictions

Separate terms and conditions will apply to your reservation and purchase of travel-related goods and services that you select. Please read these terms and conditions carefully. You agree to abide by the terms or conditions of purchase imposed by any supplier with whom you elect to deal, including, but not limited to, payment of all amounts when due and compliance with the supplier's rules and restrictions regarding availability and products, or services.

You understand and agree that any violation of any such supplier's conditions of purchase may result in cancellation of your reservation(s) or purchase, in your being denied access to any hotels, in your forfeiting any monies paid for such reservation(s) or purchase, You shall be completely responsible for all charges, fees, duties, taxes, and assessments arising out of the booking through HotelMaven.

Pricing Errors

The price of the travel services will be as quoted on the website from time to time, except in cases of obvious error. Prices are liable to change at any time, but changes will not affect bookings already accepted. Despite HotelMaven’s best efforts, some of the travel services listed on the website may be incorrectly priced. HotelMaven expressly reserves the right to correct any pricing errors on our website and/or on pending reservations made under an incorrect price.

In such event, if available, we will offer you the opportunity to keep your pending reservation at the correct price or we will cancel your reservation without penalty. HotelMaven is under no obligation to provide travel services to you at an incorrect (lower) price, even after you have been sent confirmation of your booking.

Liability

HotelMaven LLC and affiliates, and their respective suppliers make no representations about the suitability of the information, software, products, and services contained on this HotelMaven.com for any purpose, and the inclusion or offering of any products or services on this website does not constitute any endorsement or recommendation of such products or services by the HotelMaven LLC or affiliates. All such information, software, products, and services are provided "as is" without warranty of any kind. Hotel ratings displayed on this website are intended as only general guidelines, and HotelMaven LLC and affiliates do not guarantee the accuracy of the ratings.

The suppliers providing hotels are independent contractors and not agents or employees of the HotelMaven LLC and are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such suppliers or for any personal injuries, death, property damage, or other damages or expenses resulting therefrom. HotelMaven LLC and affiliates have no liability and will make no refund in the event of any delay, cancellation, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority.

In no event shall HotelMaven LLC or affiliates, and/or their respective suppliers be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this website or with the delay or inability to access, display or use this website (including, but not limited to, your reliance upon opinions appearing on this web site; any computer viruses, information, software, linked sites, products, and services obtained through this website; or otherwise arising out of the access to, display of or use of this website) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if the HotelMaven companies, the HotelMaven affiliates and/or their respective suppliers have been advised of the possibility of such damages.

Indemnification

You agree to defend and indemnify the HotelMaven LLC and affiliates, and/or their respective suppliers and any of their officers, directors, employees and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties or other costs or expenses of any kind or nature including but not limited to reasonable legal and accounting fees, brought by third parties as a result of:

• your breach of this Agreement or the documents referenced herein;
• your violation of any law or the rights of a third party; or
• your use of HotelMaven.com.

Our Cookie Policy

At Hotelmaven.com, we want to ensure that your visit to our site is smooth, reliable and as useful to you as possible. To help us do this, we use cookies.

What are cookies?

Cookies are small bits of information that are placed on your computer or mobile device when you visit almost any website. Cookies do not recognize you personally and are not harmful to your computer or mobile device. They are used by websites you visit in order to improve your experience on the website.

For instance, we use cookies on our site to allow you to login without having to type your login name each time. Other cookies help us to understand what did and didn’t interest you about our website so we can provide you with features that are more relevant and useful to you next time you visit. We and some of our partners also use cookies on our site to measure the effectiveness of advertising on our site and how visitors use our site.

As well as setting some cookies ourselves - "first party cookies", we also work with some partners to help give you access to even more great features on our site. These partners set "third party cookies" which enable their features to be provided on or through our website (such as advertising or videos). Third party cookies do not recognize you personally but can recognize your computer when it visits Hotelmaven.com and other websites. This helps to ensure you get the best experience possible when visiting these sites.

Some cookies, called "session cookies", stay on your computer only while your website browser is open and are deleted automatically once you close your browser. Other cookies, called "persistent cookies", remain on your computer or mobile device after your browser is closed. This enables websites to recognize your computer when you later re-open your browser to give you as smooth a browsing experience as possible.

What types of cookies do we use?

Essential cookies

These cookies help you to move around our site and use all its essential features. Without these cookies, our website would not work properly and you would not be able to use features such as the shopping basket or the secure customer account pages.

Performance and analytics cookies

At HotelMaven.com, we want to make your experience on our website as smooth and as enjoyable as possible. Performance and analytics cookies help us understand how our website is being used and how we can improve your experience on it.

These cookies cannot identify you personally; rather they provide us with anonymous information to help us understand which parts of our website interest our visitors and if they experience any errors. We use these cookies to test different designs and features for our website and we also use them to help us monitor how our visitors reach our sites and how effective our advertising is.

Functionality cookies

We use functionality cookies to save your settings on our website such as your language preference and booking information you’ve previously used when booking a hotel with us. We also use functionality cookies to remember things such as the last hotel you searched for so you can easily find it the next time you visit.

Some functionality cookies are essential if you want to view videos and maps on our site. We also use "Flash cookies" for some of our animated content and to remember some of your preferences such as your volume settings.

Partner cookies

Some of our partners may also use cookies or web beacons (a single-pixel image file) so that you see more relevant advertisements when visiting other websites.

The information collected by these cookies and web beacons does not enable us or these third parties to identify your name, contact details or other personally identifying details unless you choose to provide these details.

Social networking cookies

We also want to make it as easy as possible for you to share content from Hotelmaven.com with your friends through your favorite social networks. Social networking cookies, which are usually set by the social networking provider, enable such sharing to be smooth and seamless.

How can you manage your cookies?

You can set or amend your web browser controls to delete or disable cookies. If you choose to disable cookies on your computer or mobile device however, your access to some functionality and areas of our website may be degraded or restricted. 

SMS Text Messaging

1. Message and data rates may apply.
2. SMS text messages are intended to be a reasonable effort communication and represent just one component of HotelMaven's communication system.
3. SMS text message notifications may be delayed or not received during regional emergencies or other periods of high messaging traffic.
4. Third parties can send SMS text messages disguised as alerts from HotelMaven LLC and therefore you are urged to independently verify the authenticity of any message that you receive.
5. SMS text message order delivery is not always predictable.
6. SMS text message notification from HotelMaven LLC will be presented on your mobile device in the same manner as any other SMS text messages.
7. SMS text messages may contain or reference trademarks or other proprietary rights of HotelMaven LLC or its affiliates. No license to or right in any such trademarks and other proprietary rights of HotelMaven LLC and/or other parties is granted to or conferred upon you.
8. To the maximum extent permitted by law, all information contained in SMS text messages is provided "as is" without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
9. To the maximum extent permitted by law, we expressly exclude any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with the receipt, use, failure of, or inability to use, SMS text messages.

SMS Text Messaging Opt-In

• Send an SMS text message to 833-MY-MAVEN
• Book a reservation using and method HotelMaven provides
• Agree to SMS text messages from a marketing site owned by HotelMaven LLC
• Schedule a consultation with HotelMaven LLC
• Check the Receive Text Messages box in your user profile

SMS Text Messaging Opt-Out

• To stop receiving SMS text messages, text STOP to 833-MY-MAVEN
• Uncheck the Receive Text Messages box in your user profile

Where can I get further information?

If you have any questions about our use of cookies or other technologies, please email us at help@hotelmaven.com.